Communication Best Practices

Decorative

Objective

Learners will use proper communication channels like chat, email, and support requests, while setting and maintaining appropriate communication boundaries with school administrators, students, and parents.

🛠️Tool: Articulate Storyline

🎓Class: IDT 7120 - Tools for Online Learning / Technology Artifact

⚛️ Learning Theory and ID Model: Scenario-Based Learning and RAPID (adapted from SAM)

Problem

At LanguageBird—an accredited online language school—language instructors are located all around the world and come from diverse background. As a remote school with a US-based audience, LanguageBird experiences issues with instructor communication both internally and with students and parents. Common issues stem from general confusion on how to resolve inquiries, sharing their or using the students’ personal contact information, and setting and maintaining appropriate boundaries, as well as verbal or written communication.

Solution

To resolve this problem, I have created a learning object with branching scenarios that follow characters (new LanguageBird instructors) who are confused on how to handle various situations. Through storytelling and simulations of the real-world environment, this learning object will help new instructors work through complications that arise on the job. Depending on their choices, learners will go down multiple paths and experience the consequences of their choices.

  • Title Slide.

    Title Slide.

  • Click and Discover.

    Click and Discover.

  • Worked Example.

    Worked Example.

  • Authentic Scenario.

    Authentic Scenario.

  • Real-Life Consequence.

    Real-Life Consequence.

  • Exit Ticket.

    Exit Ticket.